Questions, answered.
Everything you need to know about shopping with Country & Outdoor — from products and orders to delivery, returns and visiting our store.
Finding the right gear.
Helpful answers about products, availability and shopping online.
Online and in-store availability can change as products sell. If you are travelling to the store for a specific item, we recommend contacting us first so our team can confirm availability.
Where available, product-specific sizing information will be shown on the product page. Fit can vary between brands, so if you are unsure, contact our team and we will gladly assist with general sizing guidance.
Our range is curated seasonally and product availability changes throughout the year. Some brands and core items remain consistent, while other collections are introduced as new products arrive.
If a collection option is available for your order, it will be shown during checkout. Please wait for confirmation that your order is ready before travelling to collect it.
From basket to doorstep.
What to expect once you place an order with us.
Once your order has been submitted successfully, you should receive an order confirmation using the contact details provided during checkout.
Available shipping methods and applicable delivery charges are calculated and displayed during checkout before you complete your order.
Delivery estimates depend on your location, the available delivery method and courier conditions. Any estimated timeframe shown at checkout or in delivery communication should be treated as an estimate rather than a guaranteed delivery date.
You can read more in our Shipping Policy.
Where tracking is available, tracking details may be sent once your parcel has been prepared for delivery. Please allow reasonable time for tracking information to become active.
Contact us as soon as possible if you notice an error in your delivery information. We will assist where we can, but changes may no longer be possible once an order has entered the fulfilment or delivery process.
Changed your mind?
Returns, exchanges and what to do if something is not right.
Eligible products may generally be returned within the period set out in our Returns Policy, provided they meet the applicable return conditions.
Read our full Returns Policy for the current requirements and exclusions.
Unless the item is defective or incorrectly supplied, returned products should generally be unused, unworn and in their original condition, including original tags, packaging and accessories where applicable.
Where the item is eligible for return and the requested replacement is available, an exchange may be possible. Exchanges remain subject to stock availability.
Please contact us as soon as reasonably possible with your order number and details of the issue. Where helpful, include photographs of the parcel and affected item so our team can assist more efficiently.
On the road?
Everything you need to know before visiting Country & Outdoor.
We are located at the N4 Alzu Petroport in Mpumalanga, approximately 35km between Middelburg and Belfast.
Country & Outdoor is open seven days a week from 07:00 to 18:00.
You can email us at country@alzu.co.za or call 061 423 0292.
Head to our Contact page and send us a message. Our team will assist with product questions, orders, delivery queries or general store information.
Find something worth taking with you.
Explore clothing, footwear and thoughtful pieces curated for the road ahead.