Shipping Policy.

This Shipping Policy explains how delivery and order fulfilment are handled for purchases made through the Country & Outdoor online store.

1. Order processing

Orders are prepared for dispatch as soon as reasonably possible after payment has been confirmed and the items in your order are available.

Orders placed over weekends, public holidays or during unusually busy trading periods may take longer to process. If there is a material delay affecting your order, we will make reasonable efforts to keep you informed.

2. Delivery destinations

Available delivery destinations and shipping methods are shown during checkout. If a delivery method is not available for a particular address, the website may not allow that option to be selected.

Where delivery outside our standard service areas is available, additional charges or longer delivery times may apply.

3. Shipping charges

Applicable shipping or delivery charges will be displayed during checkout before you complete your order.

Shipping costs may vary depending on the delivery address, order size, weight, selected delivery method or other fulfilment requirements.

4. Estimated delivery times

Any delivery timeframe shown at checkout, in your order confirmation or in subsequent delivery communication is an estimate only unless expressly stated otherwise.

Delivery times may be affected by your location, courier capacity, public holidays, weather, road conditions, peak trading periods or other circumstances outside the reasonable control of Country & Outdoor.

5. Tracking your order

Where tracking is available, tracking information may be sent to the email address or contact details provided with your order once the parcel has been prepared for delivery.

Please allow reasonable time for tracking information to become active after dispatch.

6. Delivery address

Please ensure that your delivery address and contact information are complete and accurate before placing your order.

Country & Outdoor cannot accept responsibility for delays or failed deliveries caused by incorrect, incomplete or inaccessible delivery information supplied by the customer. Additional delivery charges may apply where a parcel needs to be redirected or sent again.

7. Receiving your delivery

Depending on the delivery method, someone may need to be available at the delivery address to receive the parcel.

If a delivery cannot be completed, the courier or delivery provider may contact you, attempt delivery again, hold the parcel for collection or return it to us. Additional charges may apply where another delivery attempt is required.

8. Damaged, missing or incorrect deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your parcel arrives visibly damaged, an item is missing, or you receive an incorrect item, please contact Country & Outdoor as soon as possible at country@alzu.co.za or call 061 423 0292. Where possible, please include your order number and photographs of the parcel or affected item.

Returns, exchanges and refunds are handled in accordance with our Returns Policy and applicable South African consumer law.

9. Delays outside our control

Country & Outdoor will make reasonable efforts to fulfil orders promptly, but we cannot guarantee delivery by a specific date where a delay is caused by circumstances beyond our reasonable control.

Where we become aware of a significant delay, we will make reasonable efforts to communicate with you and assist with the available options.

10. Changes to this policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, fulfilment processes, courier arrangements or legal requirements. The latest version will be published on this page.