Returns Policy.

We want you to be happy with your Country & Outdoor purchase. This Returns Policy explains how returns, exchanges and refunds are handled for purchases made through our online store.

1. Return period

Unless otherwise stated or required by applicable law, eligible items may be returned within 30 days of delivery or purchase.

To qualify for a return, the item should be unused, unworn and in its original condition, with all original tags, packaging and accessories included where applicable. Proof of purchase or your order number may be required.

2. Items that cannot be returned

Certain items may not be eligible for return for hygiene, safety, customisation or other practical reasons. These may include:

• Gift cards or vouchers.
• Personalised or specially ordered items.
• Hygiene-sensitive products where the seal or protective packaging has been opened.
• Perishable goods.
• Items that have been worn, used, altered, damaged after delivery or are no longer in a resalable condition.
• Items specifically marked as final sale, where permitted by applicable law.

Nothing in this section limits any rights you may have in relation to defective, unsafe or incorrectly supplied goods under applicable South African consumer law.

3. Defective, damaged or incorrect items

If an item arrives damaged, defective or is not the item you ordered, please contact us as soon as reasonably possible after receiving your order.

Where the issue is verified, Country & Outdoor will work with you on an appropriate remedy, which may include replacement, exchange, repair or refund as required by applicable law and the circumstances of the purchase.

4. Exchanges

Where stock is available, eligible items may be exchanged for another size, colour or suitable replacement item.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative or process a refund where appropriate.

5. Refunds

Once a returned item has been received and inspected, we will confirm whether the return has been approved.

Approved refunds will generally be processed back to the original payment method. The time taken for the funds to reflect may vary depending on your bank or payment provider.

Original delivery charges and other service fees may be non-refundable unless the return is due to an incorrect, defective or damaged item, or where otherwise required by law.

6. Return shipping

For ordinary change-of-mind returns, the customer may be responsible for the cost and safe return of the item to Country & Outdoor.

If the return is due to an item being defective, damaged on arrival or incorrectly supplied, please contact us before arranging the return so that we can advise you on the appropriate process.

We recommend using a trackable delivery service when returning goods by courier. Country & Outdoor cannot accept responsibility for returned parcels that are lost before reaching us.

7. Returning an online order

To start a return, please contact Country & Outdoor at country@alzu.co.za or call 061 423 0292 and provide your order number together with the reason for the return.

Our team will confirm the next steps and, where applicable, the return address or in-store return arrangements.

8. Statutory consumer rights

This Returns Policy is intended to operate alongside your rights under applicable South African law, including the Consumer Protection Act and, where applicable, legislation governing electronic transactions. Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded.

9. Changes to this policy

We may update this Returns Policy from time to time to reflect changes to our products, services, fulfilment processes or legal requirements. The latest version will be published on this page.