Privacy Policy.

This Privacy Policy explains how Country & Outdoor collects, uses, stores and protects personal information when you visit our website, place an order, contact our team or otherwise interact with our online services.

1. Information we collect

Depending on how you use our website, we may collect personal information that you provide directly to us, including:

• Your name, email address and telephone number.
• Billing and delivery information.
• Order, transaction and payment-related information.
• Messages or enquiries submitted through our website.
• Account information where you choose to create an account.

We may also collect limited technical information automatically, such as your browser type, device information, IP address and website usage data.

2. How we use your information

We may use personal information for purposes that include:

• Processing and fulfilling online orders.
• Providing customer service and responding to enquiries.
• Managing deliveries, returns and related store services.
• Maintaining and improving our website and shopping experience.
• Preventing fraud, misuse and security incidents.
• Sending marketing communication where you have chosen to receive it.
• Meeting our legal, regulatory and record-keeping obligations.

3. Cookies and website technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, maintain your shopping basket and checkout session, measure website performance and understand how visitors use the site.

You can manage cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

4. Sharing of information

We do not sell your personal information. We may share information with trusted service providers where reasonably necessary to operate our business, process payments, fulfil orders, deliver goods, host or maintain our website, provide analytics or communicate with customers.

These providers are only given access to information reasonably required to perform the relevant service.

5. Payment information

Where online payments are offered, payment transactions may be processed by third-party payment providers. Country & Outdoor does not ordinarily store complete payment card details on its website. Payment providers process payment information in accordance with their own privacy and security requirements.

6. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, legal, regulatory and security requirements.

7. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure, but we take appropriate steps to safeguard the information entrusted to us.

8. Your privacy rights

Subject to applicable South African law, including the Protection of Personal Information Act (POPIA), you may have the right to request access to personal information we hold about you, ask that inaccurate information be corrected, object to certain processing, or request deletion where legally appropriate.

You may also unsubscribe from marketing communication at any time using the unsubscribe option provided in the communication or by contacting us.

9. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites, and we recommend reviewing their privacy policies before providing personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website practices or legal requirements. The latest version will be published on this page.

11. Contact us

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact Country & Outdoor at country@alzu.co.za or call 061 423 0292.